by Austin Tran
Australian companies invest heavily in the language of ethics, with sustainability reports becoming as standard as the annual report itself. Yet public trust remains stubbornly mixed, and recent events suggest that the problem runs deeper than individual misconduct. This gap persists because companies have learned to perform ethics rather than practise it, and the systems meant to see through it are themselves compromised.
Behind the slogans ‘Caring for All Australians’ and ‘Better Together’, Woolworths and Coles position themselves as companies with a purpose beyond profit. Together, they command around 65% of the domestic market. However, their alleged conduct tells a completely different story. In September 2024, the ACCC launched Federal Court proceedings against both giants, alleging they inflated baseline prices before placing products on promotional programs, making the advertised discounts entirely illusory. If the allegations are upheld, this represents a direct assault on UN SDG 1 (‘No Poverty’), with both companies deliberately extracting more from consumers that are already buckling under record cost-of-living pressures.
And yet the systems meant to catch this are in no better shape. Corporate accountability depends on independent assurance providers to confirm whether ethical claims reflect reality. Even in analogous contexts, verification has proven fallible: Deloitte recently submitted a report containing AI-generated hallucinations and fabricated legal citations. If the institutions paid to verify ethical claims cannot themselves be trusted, then no framework can close the gap between what companies say and what stakeholders actually experience.
Australian governance already has the frameworks. What remains unanswered is whether those responsible for upholding them have any reason to act on them. Both failures share a common root: executives are rewarded for the appearance of integrity, not its substance. Until remuneration is explicitly tied to ethical outcomes, no framework, however well-designed, will be able to override that calculus.